InnQuest Software - How Future-Proof is Your Hotel Property Management System? - InnQue... - 0 views
www.innquest.com/...tel-property-management-system
#pms #hoteltechnology #hotelmanagement #futureofpms
shared by sbarr011 on 18 Jun 18
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To be as future-proof as possible, your PMS most also offer revenue management capabilities, staff scheduling, guest loyalty features and a channel manager that provides you with access to a world of potential booking sources.
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When the provider monitors your hotel PMS 24/7 and it is cloud-based, you’ll lessen your hotel’s IT security burden because you’ll only need a Web browser and Internet connection to access the PMS. This also allows you to benefit from the latest server security updates to deter attackers.
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Link a PMS to the right external systems, and you’ll reduce duplicate workload, all but eradicate human error and be able to provide new guest services in high demand.
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Your hotel property management system software is the heart of the hotel’s technical operations, but it will benefit significantly from integrations with third-party systems
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If your current provider seems uncomfortable divulging information about either its PCI compliance or preparations for the GDPR, then it might be time to look for a replacement.
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A hotel PMS that is not GDPR-compliant can cause a hotelier to face potential legal and liability issues. Hotels must obtain, store and process personal data to provide the best possible guest services.
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To process guest credit cards securely and in a manner that makes your hotel compliant, you’ll need a hotel property management system which has embraced the PCI standard.
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A cloud-based hotel PMS enables the housekeeping & maintenance staff, for example, to receive room cleanings and maintenance requests in real-time with powerful desktop and mobile tools.
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If you can’t access your PMS with a mobile device, such as a tablet, or a laptop computer with a WiFi Internet connection, then it’s missing, perhaps, the most important piece of future-proofing required.
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The Hotel Property Management System (PMS) is essential for guest satisfaction and business success.
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This article discusses the importance of a hotel being up to date with their PMS system and all the features a PMS system could have. The article states that cloud-based PMSs accessible to hotel staff via Internet through a phone, table or laptop is essential for the future of PMS and will enable the staff to stay up to date in real time. Additionally, a PMS system that is PCI compliant is necessary to protect guest personal information and will allow the hotel to provide better guest services and satisfaction. Another feature listed was to ensure the PMS is integrated with third-party systems such as two-way OTA interfaces and credit card processing platforms. This will help eliminate human error and lessen workload so employees can concentrate on delivering the best guest experience. Also mentioned was the fact that a cloud-based PMS offers security updates that will always be compliant to the latest standards of cyber security. With staff scheduling and revenue management capabilities, PMSs are a much more integral and important part of hotels success than ever before. It is imperative for a hotel to be up to date with their PMS so they don't fall behind their competition.